FAQ

Frequently Asked Questions (FAQ). If you still have questions after reviewing our answers, you can send us your inquiries through the FAQ form.

General

What is the Campus Smart Card?

Campus uses ISO 14443B and ISO 15693 RFID Contactless smart cards. The card looks like any standard sized bank or library card. It can be designed with your school logo and colours and can later be personalized with students photos, names and school identification numbers at time of issue.

What is the Campus Card used for?

The card is used to identify the owner at any Point of Sale. It can be used anywhere a RFID Smart Card reader can be installed to take payment. It can also double as the school ID card as photo and student details can be printed on the card. The same card can also be used in door access systems, RFID locker systems or any system that is compatible with the Campus RFID card.

What happens if I lose my Campus Card?

Dont worry! No funds are stored on the card. All the funds are kept in a secure database at your school. Every smart card has a unique ID number assigned when it is manufactured. We use this number to reference the person it is assigned to. When the card is tapped at a Point of Sale (POS) we retrieve the student details and bill the sale to that person. If the card is lost we simply need to block that card and issue a new card. Each time the card is used we display a picture of the rightful owner of that card. As a second level of security the cashier can do a visual ID check to make sure the picture on the card matches the person presenting it. Parents can also use our Campus Online web page to set daily spent limits on the card to further reduce the chance of fraudulent transactions.

How do I add funds to my Campus Card?

There are a few different ways you can top up your Campus Card.

  1. Online. If your local bank can provide an online payment gateway we can integrate our Campus Online web site with your bank and we can top up your smart card from within our Campus Online web site. This is all done from within your banks security parameters so no safety is compromised.
  2. We can provide online top ups via Pay Pal
  3. With Campus Kiosk. We have a build in Bill Acceptor in our Campus kiosk. Students can do cash top ups from our kiosk at any time of the day.
  4. At any station equipped with the Campus Back Office software. This software may be installed on your PC in the library or uniform shop for example and cash deposits can be added to your card from this software.

How do I get more information on our Campus suite of products?

Email us directly at sales@mycampuscard.com and we will respond as soon as we can.

What size school is this suitable for?

There is no school to small or too large. Our product is very scalable and we will be able to cater for your requirements.

Does Vertical Payment Solutions Only Provide Smart Card Systems?

NO! We can also provide many other school software applications such as Online payment solutions for lunch ordering, fee collection, Online uniform purchase, PDA applications for sales and attendance marking, kiosks, Uniform & Book Shop inventory management systems, Point of Sale for canteens, Printer Payment, Photocopy payment, Smart Card personalization software. We also do software customisations if you need an application for your school or university built that we do not already offer!

Do I need to issue a Campus Card to my students to use the Campus suite of products?

NO! We can use a Biometric Fingerprint solution instead for POS sales. Fingerprint identification is becoming widely used in schools around the world. No student fingerprints are stored in our applications. We simply store an algorithm of your Childs fingerprint. The software recognizes this fingerprint map each time the finger is tapped when requested to identify the purchaser.

How does a family manage Campus card funds if there is more than one child in the family.

Each child can be issued with a card. As each card has a unique identification number assigned to that card spend limits and stock item purchase control can be assigned to each child differently. These controls are available from the Campus Online web page. When a parent makes a top up to the account the funds are stored against a family code in a database that resides at your school. Each Childs purchases draws from the one family funds pool. Campus online provides full reports of spending habits of each card holder down to the item level.

What are the hardware requirements for my school or university to install Campus?

This is best discussed with your Campus sales and technical team. It is possible to share Campus installation with existing school hardware to reduce costs depending on your ultimate goals and infrastructure.

What are the hardware requirements for my school or university to install Campus?

This is best discussed with your Campus sales and technical team. It is possible to share Campus installation with existing school hardware to reduce costs depending on your ultimate goals and infrastructure.

Why do we rent the software rather than purchase it?

Renting the software allows your school to consistently be updated when changes are made. It also allows for changes and updates to be made that are specific to your school's needs.

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